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Product Guarantees

The playground and fitness equipment you purchase from us is manufactured to the highest standard and as long as they are maintained in the correct way they will last you for many years.

The quality control systems (ISO9001) in place at OLP enable us to monitor the whole manufacturing and installation processes from start to finish.  They also give us the opportunity to offer all our customers a comprehensive guarantee package that provides peace of mind.  This means in the unlikely event you experience any problems our team will come and fix them free of charge.

Guarantee Coverage

  • In order to be covered by our guarantees the outdoor play/fitness equipment must have been installed by OLP.
  • If parts fail due to the manufacturing process, replacements will be supplied free of charge.
  • Structural timbers are guaranteed subject to the outer treatment envelope having not been damaged. Any timber parts covered under the guarantee that need to be replaced due to failure will be replaced free of charge.
  • HDPE parts covered by the guarantee that need to be replaced due to failure will be supplied free of charge.
  • The guarantee does not cover wear and tear, acts of vandalism, malicious damage and acts of God.
  • Where black wetpour surfacing is installed, colour fastness cannot be guaranteed, and some colour leakage may occur.
  • For more information please view our Terms and Conditions.