Customer Privacy Notice
Our promise to you: We are and always will be committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who contact us, visit our website, request to use our services and how we use it, the conditions under which we may disclose it to others and how we keep confidential information secure.
Please note that by choosing to use our website and/or services that Online Playgrounds offers, you are agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to email@example.com or by writing to Online Playgrounds, Fenland Road, Padgetts Road, Christchurch, Wisbech, Cambs, PE14 9PJ Alternatively, you can telephone 01354 638359.
Who are we?
We are Fenland Leisure Products Ltd T/A Online Playgrounds. We are a British manufacturer and installer of commercial playground and fitness equipment. We provide and design new play areas for the customers who choose to use our services. Our services include:
New play areas
Community assistance through Sales Representation
Play area inspection in line with existing Euro standards
Play area maintenance
Play area refurbishment
Commercially compliant playground spares
Our website is as follows:
Enquiries and orders can be placed directly through the above website.
OUR DAILY MISSION TO OUR CUSTOMERS.
We believe in the importance of outdoor play on an international scale. The fun areas that we create at Online PLaygrounds will be safe and happy places for family members of all ages to play, stay active and aid in the building of healthy relationships. To do this we will; design, manufacture, supply and install quality commercial playground equipment and associated components with care and professionalism at all times. Online Playgrounds create a welcome and happy working conditions for all of our staff members; this aids in the provision of excellent customer service to all who may contact us. For project assistance or any playground product information call us on 01354 638 359 alternatively email us on firstname.lastname@example.org. For assistance with any of our commercial or domestic parts call us on 01354 638 193 alternatively email us on email@example.com for more information. Opening Hours - Monday to Thursday: 8.15 to 5.00 - Friday: 8.15 to 3.00
How do we collect information from you?
We obtain information about you when you use our website. For example when you enquire using the enquiry forms on the website or place an order, the information is then recorded on our systems in order to facilitate your requirements.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what website pages are accessed and when. If you order online or purchase a product from us, your card information/bank details are not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
- process orders that have been placed
- to carry out our obligations arising from any contracts entered into by you and us;
- dealing with enquiries from anyone that has contacted us.
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising
- activities, promotions of our associated companies goods and services;
- process a grant or job application.
- Processing of invoices/accounts payable/accounts receivable.
- To enable precise delivery of the services/goods as ordered by the customers.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings or arrange delivery of your order). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond that of our company (Online Playgrounds) for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our online ordering system, your order is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the services we offer and our products and newsletters, then you can select your choices by contacting us direct by email: firstname.lastname@example.org
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on 01354 638359.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org or write to us at: Online Playgrounds, Fenland House, Padgetts Road, Christchurch, Wisbech, Cambs PE14 9PJ Alternatively, you can telephone 01354 638359
You have the right to ask for a copy of the information Online Playgrounds holds about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.
Security precautions are in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected by our third party payment processor. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Our systems are heavily protected by strict password access control only and our passwords are changed regularly. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in June 2021 and will be reviewed annually unless there is a compulsory and legal obligation to update beforehand, our next review will be June 2022.
Fenland Leisure Products Ltd T/A Online Playgrounds will never pass on or sell your personal information without your prior permission.
We currently hold your full name, postal address and email address on our system.
You may wish to visit www.aboutcookies.org which contains comprehensive information on how to delete cookies from your computer as well as more general information about cookies. For more information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
The table below sets our what cookies we use and why:
|_utma||Google Analytics Cookie|
|_utmb||Google Analytics Cookie|
|_utmc||Google Analytics Cookie|
|_utmz||Google Analytics Cookie|
|ASP.NET_SessionId||ASP session cookie - deleted when you end your visitor session|
|ii_Globalisation||System setting - contains no personally identifiable information|
|Login_Email||Saves your login email to make it easier to log into the website|
Online Playgrounds uses a remarketing cookie on our website - this allows us to collate lists of visitors who have visited our website, and show tailored, targeted adverts to them at a later date.
Our remarketing activities are limited to the Google Display Network - a network of websites and blogs throughout the internet. Online Playgrounds may show adverts about our products to you if you have previously visited our website and are viewing a website that is part of the Google Display Network.
You may opt out of the remarketing by visiting your Google Ad settings, usually reachable through the following link: www.google.com/settings